FAQ – The Acid Family


FAQ (Frequently asked questions)

Changes & Order Modifications
  • I accidentally ordered my shirt in L, but I wanted to order it in XL. Can you please change it?
-If you contact us about this within 3 days after placing your order, we can change it without hassle. After that, we cannot guarantee if your order might have been shipped already. If that is the case, we can still exchange the wrong size for the right size later on. Please refer to the “returns & exchanges” section below. 
  • I accidentally ordered my shirt in color black, but I wanted to order it in red. Can you please change it?
-See answer above. 
Shipping Times
  • When will my order be shipped? 
- We normally ship your item(s) within 2-7 days after ordering. However, due to overdemand and limited production capacity of our handmade products it might sometimes take between 7-15 days to ship. 
  • I have ordered a product from your shop a week/ 2 weeks/ 3 weeks ago. When will it arrive? 
-Your item should arrive 2-5 weeks after your purchase. However, during times of Covid19, delays may occur. Once shipped, you should have received a tracking number via email with which you can follow your parcel online. 
  • Do yo u still ship during the covid19 crisis?
-Yes, we are still shipping. However, shippings be delayed, due to labor shortage  in logistics companies and limited flight traffic. 
  • I’ve been waiting longer than 4 weeks now. Where is my package?
-As stated above, delays may occur, especially during covid19. Another reason could be that nobody was home, when your package was delivered. In this case, some postmen will take the package back to the post office. Please contact your nearest local post office to find out if that is the case. Maybe your package will already be waiting for you at the post office.
Returns, Exchanges & Refunds
  •  I would like to change my shirt because it is too big/ too small. Can you send me in a bigger/smaller size?
-No problem. Write us an email about this and we can send you our returning address. Then you’d need to ship back the wrong item so that we can ship you the right version of your shirt. You may also provide your body height and weight. Then we can estimate which size is the best size for you.
  •  I don’t like my shirt/ I don’t need it anymore. I would like to return it for a refund. 
-No problemo. Send us an email about it and we can send you our return address. After returning your item to us, we will refund you. 
We hope that helps. Much love <3